If the seller is responsible for the return shipping costs, they'll let you know how they wantthe item to be sent back to them. You will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. You'll receive the return shipping label credit on your monthly invoice. At any rate, there is no such policy as "no returns" when a buyer files a not as described case, even if they make everything up. Now I'm supposed to give a full refund, but it says "once buyer returns the product", so doesn't this mean I won't have to since the can't return it? Sometimes returning an item may require additional, alternative shipping arrangements, like adding insurance to your package. It covers purchases paid with PayPal and most other electronic payment methods. If we're asked to step in tohelp, we'll ask the buyer to return the item to you. 3. eBay will review your case and get back to you within 48 hours. Make sure you ship the return by the date in this email to avoid any delays or issues in the refund process. - edited You are sure the item wa. Research your model before purchasing this because there will be no returns for buying the wrong item. After all, I paid for the insurance right? I am asking fellow sellers what you do in a case like this: An item is sold that has certain compatibility requirements, let's say, an electronic accessory for a TV. Is there anything you can do? A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. See our Partial refund guidelines for more details. Here are the main reasons you might ask us to step in and help on a return: Don't leave it too long to ask us to step in and help. You dont need a special printer or self-adhesive labels when printing return shipping labels. Youll receive the return shipping label credit on your monthly invoice. The terms authorize us to include fees for item refunds or return shipping on your monthly invoice, which may be charged to your automatic payment method on file, if any. It covers purchases paid with PayPal and most other electronic payment methods. 01-08-2020 Ebay sides with buyers in not as described claims. Sellers talk about the importance that choosing the right shipping service, Oh, Ship! Heres how to add the tracking information to your return if youre using your own return shipping label: If you're returning an item that has a total cost of $750 or more, you'll need to use a tracked service with signature confirmation. I first contact the buyer and find out what is wrong with the item. Many buyers only make purchases from sellers that offer a returns policy. I dont have to pay to get the item back and the person is happy because I resolved their problem. Copyright 1995-2023 eBay Inc. All Rights Reserved. Offer a replacement item. Tip NOTICE: 3D glasses are all different and must have a compatible TV set to work. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. But it is. You have the option of entering your reason for declining the request, but it will not be visible to the buyer. It will also help you with Ebay if you should get a return request and they see that this was in three different places in your listing. All Rights Reserved. Only if you have proof that the seller is lying (a conflicting message from buyer etc.) I also had a listing that was marked as parts only returned as defective? Most sellers refund as soon as they get the item back. I don't like to report people but feel I have no option here and the buyer really has violated policy by claiming the items were not as described and defective. It may only be used to recoup losses when an item is returned used or damaged. This is just a third reminder that I will not be accepting returns and will help the buyer to be more sure about themselves when they purchase the item. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. If the item is still working and the not as described problem is small, the person may want to keep the item and accept the partial refund. If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. eBay gives this MBG for Australian and International buyers, however . If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. Use the return calculator to compensate for potential added costs, Heres how to make your return policy work for you . moment, Oh, Ship! In this case, I have a trackable eBay message from the buyer for the reason and eBay will review those emails and almost 100% will side in my favor. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. In the rare instance, this can happen. Offer customers 30 day refund policy because EBay is always going to side with customers. Wondering how the new IRS reporting thresholds for Form 1099-K apply to you? See details. If the seller is responsible for return shipping, its important that they cover the costs. On the next page, enter your message and select, On the next page, enter your offer to replace or exchange the item and select. This feature may not be used to recoup market losses on items returned in the same conditionor to recoup return shipping and restocking fees. Their listing states they do not accept returns. After contacting the seller, it's up to you whether you want eBay to step in. Choose Print label. This is obviously not how I shipped it out and was damaged in shipping. Add a message to the buyer explaining why the refund wasn't full. You can choose whether to accept returns if a buyer changes their mind about a purchase. Copyright 1995-2023 eBay Inc. All Rights Reserved. Whether you need to accept the return depends on their reason for opening the return. Since last Fall, a Top Rated Seller does not need proof. Well also automatically remove any negative and neutral feedback, defects, and open cases in service metrics. Required fields are marked *. 01:47 PM After 15 business days, if we don't see any indicators that the item is on its way back to you, we may close the return and protect you from negative feedback. Something went wrong. Spread the word, we know how to break the . Your item didn't match the listing, or it arrived faulty or damaged. 1) pay all shipping and refund all costs to buyer, or, 2) report the buyer for violating Ebay policy. If you bought it over eBay and it isn't right, it's the seller's problem not yours. Another measure to cover yourself in the rare instance you get a return request. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. 01-08-2020 Once you've accepted a return, the buyer should send the item back to you as soon as possible. I describe anything that is not working with the item, any wear on the item, scuffs, scratches or anything that would potentially be a reason for the buyer to want to return the item. However, we're here to help. The listing states that buyers are responsible for researching whether or not the item is compatible with their TV and there is no return for buying a non-compatible item. Oh, Ship! What does the eBay Money Back Guarantee cover? You can choose to add a message to the buyer. eBay Business Equipment Purchase Protection. You accept returns in your policy, and the buyer changed their mind about a purchase. 11:35 AM. Something went wrong. However the seller is claiming it was in excellent condition prior to shipping and they will refuse any returns. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). Select your reason for the return and enter a comment about why you're returning it. If the item being returned has a total cost of $750 or more, it will need to be returned with a signature confirmation. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to issue their refund within 2 business days. So having a returns policy can give you a competitive advantage. If the item is returned used or damaged, you may qualify to issue the buyer a partial refund. If it is a lame reason (and sometimes it is! I have learned that none of my items are shipped without insurance. This will get them to move the decision in my favor and pay out the damage coverage. Appeal eBay's decision about a return or missing item for buyers, Get help with an item that hasn't arrived, check the progress of your return request. And this is my fault? If you offered free shipping, you'll need to refund the buyer the full amount of the item. You do not have to offer returns or refunds on your items either. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. If you received an item that is not as described, or didn't receive an item at all, the eBay Money Back Guarantee always protects youeven if the seller does not offer returns. Noin line with 'ebay reality' it works .more like THIS as posted upthread>>>>>>>>Still, it wouldn't really matter what you put in the description. To do this, go to the case in your Returns dashboard - opens in new window or tab and choose Refund buyer. Always, always be nice! When you start selling on Ebay, decide if you are willing to take returns at all. I decided to refund them if they smashed the (computer component) item and sent a photo showing the label side up so I could confirm it was the one I sold. I know it won't make you feel better - but there is no way around getting stuck paying the shipping both ways for a Not As Described claim unless you are a top rated seller, regardless of the validity of the claim and what the buyer says in messages separate from the return request. Choose the item above to start resolving a return. Your options for responding to a buyer's request depend on the reason they're returning the itemand the return policy you stated in your listing. When you want to return an item using alternative shipping arrangements, and the seller is responsible for the return shipping charges, you'll need to work with the seller to agree on the shipping service and cost before returning the item. There is a big reason for this. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. You can only offer a partial refund once, and the buyer can choose to accept or reject your offer. . If the seller wont cover the cost, let us know by asking eBay to step in. You're covered by the eBay Money Back Guarantee if you receive an item that is not as described in the listing. If you're selling expensive items, or have a small stock of items, it's easier to set up a return policy when you create a listing. Refund the buyer, the buyer keeps the item. The seller will also pay for return shipping. View cart for details. You do not have to be in a hurry when you receive the item to refund them. Located in: Ciudad Autonoma de Buenos Aires, Argentina. Delivery: Estimated between Wed, 22 Mar and Thu, 6 Apr to 98837. When the seller replies, we'll send you an email with details of the next steps. If asked to step in tohelp, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issue a refund even if you qualify to issue partial refunds under our seller protections. Its to protect myself from the buyer! Keep in mind that on eBay, it is seller beware, not buyer beware. You can always report the buyer later for misusing the MBG. If I can prove to eBay (and I often can) that I described the item accurately and it was as described, eBay will side with me in the dispute. So I take photographs of all of the items that I ship so I can use it as evidence that I packaged the item sufficiently. Remaining helpful and polite will definitely help with your return dispute or in the event that the person leaves negative feedback that needs to be removed. If the buyer is responsible, choose your return address from the dropdown menu. How long should I give a seller to fix the problem before I contact eBay? What do you mean by adding sold as is to your terms and policies? Welcome to the Shipping board! Put on your thinking caps before you ship, Combined shipping is a win for both you and your buyers, Self-proclaimed shipping expert shares their "Oh, ship!" The seller will be required to send you return shipping (a label if he is in Canada, money (usually by Paypal) if he is elsewhere. If you select, A label from their preferred carrier:if the seller provides you with a shipping label, theyll send it to you directly, and you can print it from the Here's your return shipping labelemail or message that youll receive in, You can ship using an eBay label, in which case we will deduct the label cost from your refund, You canpurchase a label directly from a carrier of your choice and upload it to the return. By their own admittance, they say that they were told by their TV manufacturer that said item was compatible with their TV". Escalate to eBay if you don't reach a resolution within 3 business days. Check out these international shipping tips, Making your listings available internationally is easy and can help you grow your business. If all the buyer does is file 'not as described' with no other comment, will be hard to prove it's not a 'not as described', and ebay is not going to 'ask' the buyer 'why they are really returning'. Accept the return:The buyer will send the item back to you for a full refund, including the original shipping cost. The buyer received the wrong item, it arrived damaged, or it doesn't match the listing description. The seller covers the cost of the return. If youre a reseller in 2023, you can find deals on items in many places. If theres a problem, let the seller know via the Resolution Center by the time you should have received your item. In some cases, we may automatically accept a return request on your behalf. I do not have to accept returns on any item with this box checked, unless the buyer specifically states Item not as described. If the buyer puts in a return request with the Item not as described as the reason, it DOES NOT mean that I automatically have to accept a return of the item. Facebook Yard Sale Sites: How To Make $500 THIS Month, How This Professional Chef Made His First $1,000 Flipping Used Items . ), you will have it in the messages with Ebay and they will honor your no return policy with proof through eBay messages. Having good Terms & Conditions is just one more measure that I put into place to make sure that things are laid out very clearly with my return policy and other things that can come up with a buyer of my items. If we don't see any indication that the item is on its way after 15 business days, we may close the return and protect you from negative feedback. This is a good option for low-value items. Select. If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. But if anything goes wrong, the eBay Money Back Guarantee is here to make sure you get the item you ordered or get your money back. In fact, it can be so scary that people dont want to deal with selling on eBay at all because its too nerve racking. You might be asking, "Do private sellers have to accept returns?" The answer is No. The only categories excluded are: It does not apply to websites other than www.ebay.com like eBay Wholesale Deals. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. Sellers accept the majority of the risk when choosing to sell here. Adding tracking details to your return helpsprotect against delays or issues in the refund process. Who pays the cost of return shipping depends on the sellers return policy and the reason for the return. Your email address will not be published. SNAD (Significantly Not As Described) where the item received is Significantly Not As Described in the listing. A buyer insists the item was not as described in order to force a return. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. If you received an item that was as described but you changed your mind and do not want it anymore, the eBay Money Back Guarantee does not apply. This will definitely help any return request case that comes your way and a good habit to get into. You want to have all of your bases covered and be very detailed and specific about anything that could possibly be wrong with your item. I find too many fun toys for my family (or myself), and just love the whole process. Your eBay buyer claimed the item was not as described. If you havent received your item, or the item is not as described, well refund your purchase price plus original shipping. After making an accurate listing with good pictures, I try to add in the words Sold as is, no returns to my listings. Anytime you use an eBay return shipping label, returns are shipped by either USPS First-Class or Priority Mail, depending on the items cost, package weight, and delivery time. Did you know that a free refund can increase the conversion rate of your listings by up to 25%*? How to use your eBay earnings to purchase shipping labels. 11:34 AM Returns cannot be closed at the request of a seller. Here's how you can protect yourself as a buyer: If your item hasn't arrived or isn't as described, contact the seller by opening a case in the Resolution Center. For more information, see our Condition of returned items policy. If you haven't received your item, or the item is not as described, we'll refund your purchase price plus original shipping on virtually all items. I pretty much do the same thing every time. In such cases, the responsibility for the costs of the return is according to the sellers policy. Once the return has been resolved, the hold is lifted and you'll receive your funds in your next scheduled payout. Seller with 11000 feedback. If return shipping is not payable by seller in accordance with the sellers return policy, return shipping costs are the buyers responsibility. This is how it is and one of the risks of doing business on eBay. Send you a message The seller may ask you for some more details about your return request. Youll need to ship the item back before the date stated in this email. The eBay Money Back Guarantee is not a product warranty. As long as you offer free returns, buyers can return items on your dime for any reason or no reason at all. How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. Buyer pays for return postage: . I can only put it in the listing. Every single time we have called eBay they mentioned we need to pay for return shipping since the item is not as described. If your item hasnt arrived, or isnt as described,let the seller know. So it is in your best interests to avoid these cases by offering a more buyer-friendly return policy if you continue selling on eBay. Be accurate in your listings, it will save you money and a headache in the long run! If you want the items back before refunding, I'd accept the return and send them a shipping label. Offer you a partial refund and let you keep the item This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill say if you ordered the wrong thing by accident. If you don't refund the buyer within 2 business days of receiving the item, we may automatically issue a refund to them on your behalf. Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, Reminder: Spring Seller Check-In is tomorrow, Tune in to part two of our series on listing myths, Check out this weeks podcast episode and learn how to handle angry customers, Maximize your eBay sales over Februarys biggest holidays. 01-08-2020 If a buyer doesnt receive their item, theyre entitled to a refund unless you can provide tracking information showing that it was delivered. You pay for return shipping if youre returning the item because you changed your mind, and the sellers return policy states that buyers are responsible for return shipping. You can go to the Resolution Center and contact the seller. Some returns may remain open for up to 35 business days. I always encourage our members to use those photos! I find that if an item sells once, it will again. You also agree to the eBay Money Back Guarantee terms in instances when you don't issue a refund in a timely way for returned items. Time to research other selling websites, I guess. You believe that it was exactly as described. Having a very clear eBay Return Policy stating you do not accept returns will help you in the event of a return request dispute. See our page on. If the expected shipping charges cost more than the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wont be available. Check out how to file a damage claim with FedEx if your item gets damaged. If the item is returned used or damaged, you may qualify to issue a partial refund. If you're responsible for return shipping costs and used an eBay label, we'll deduct the cost of the label from your refund. When I go in to create a listing on eBay, I can choose the option No returns. This is something I make sure I have checked each time I list something on eBay. If you do not refund, and the buyer asks eBay to step in, you will receive a defect on your account, your Final Value fees are forfeited, and the buyer keeps the item. Some business equipment categories that may be covered by the. You don't accept returns in your policy, and the buyer changed their mind about a purchase. Do I need to pay extra for the eBay Money Back Guarantee? The seller has 3 business days to get back to you. After inspecting a damaged package, they will sometimes say that the package wasnt packaged to standard and not covered. You might be asking, Do private sellers have to accept returns? The answer is No. Why was my refund less than the amount I paid? Refund the buyer, the buyer keeps the item. Check out this video to understand how dimensional weight is measured when shipping. We protect ourselves! If you stated in your listing that you don't accept returns when a buyer changes their mind, you're not obliged to accept their return request. Offer you a replacement or an exchange Some sellers may offer the option of returning an item for a replacement or exchange instead of a refund. Copyright 1995-2023 eBay Inc. All Rights Reserved. (MBG). No. View cart for details. This even after I specifically instructed them NOT to throw anything, including the shipping box, away until I instructed. The eBay Resolution Centre is at the bottom of this page. Do not give a refund without getting the item back! See Partial refund guidelines. You're eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. Simply print the label on normal paper and tape it to the package. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you havent received an item, we usually refund your money immediately via PayPal. Tip If you're not using an eBay return shipping label, make sure you use a tracked service and add the tracking number to your return request. Decline your return request Sellers can decline your return request if you changed your mind about an item and they stated in the listing that they don't accept returns, or if you missed the seller's deadline to start a return. See the table below for guidance on issuing a partial refund. How to Set up Your Shipping Options: First Steps, Learn more how to set up return options in Sell Your Item form, Learn more how to set up two basic return rules, Learn how to set up advanced return rules, Update item specifics in bulk using the file download/upload feature, How to create a listing: the step-by-step guide, Rules and restrictions in selling: items categories and number of listings, How to register as a seller on eBay: step-by-step guide, What to Do if My eBay Seller Account Is Blocked, How to Set up Your Shipping Options: Step-by-step Guide, How to Set Shipping Exclusions to Specific Regions, How to make your packaging eco-friendly: 11 tips for a sustainable eBay seller, How to make your listings more mobile-friendly, Checklist: your perfect listing to sell clothes, New Bulk Listing Tool: advantages and features, How to list faster with business policies, How to create a listing with a charity option, Selling Limit and Zero Insertion Fee Listings, How Listing on eBay International Sites Can Help Increase Sales, eBaymag: the tool to manage listings and optimize shipping, How Buyers Feedback Affects Your Feedback Metrics, How to improve your seller performance standards, Setting buyer requirements or blocking a buyer, What to do if a buyer has not paid for the item, Monthly Zero insertion fee listings and basic fees on international eBay sites, Changes to VAT import regulations for the EU in 2021, What does it mean for eBay to manage payments, How to set up and change your payment method for fees and selling costs, Selling Products with a CE Mark into the EU, Extended Producer Responsibility (EPR) for business sellers listing on ebay.fr, Extended Producer Responsibility (EPR) in Germany, Using of the UKCA/UKNI and CE markings in the UK market, eBay Stores on international eBay sites: fees and benefits, Connect with more buyers using social media, Promoted Listings Standard, Advanced, or Express? That is assuming the item is truly Not as Described. - edited We've outlined your response optionsbelow. 1. If you've changed your mind and no longer want to return your item, it's easy to cancel your request. Report the buyer when you issue the refund through the eBay returns flow Ebay counters that its penalty fees for return rates of over 2% are "to ensure buyers receive the best shopping experience possible, bringing more buyers and more sales for sellers" and. Out of most of the reasons a buyer can choose for requesting a refund, "item not as described" is probably one of the worst offenses when it comes to eBay. I don't know what thread or post or member you are talking about, but generally speaking: (1) The seller protection is only available to Top Rated Sellers feedback count does not determine Top Rated Seller. Message 3 of 7 latest reply 1 Helpful Here you can discuss all things shipping with other members. Even with these tips in place, you may still get the occasional return request, but they should be very few and far between. If you have a complaint item not as described and you dont accept returns for a reason that is mentioned in your listing, eBay will side with you and you are in a position not to accept the return. Research your model before purchasing this because there will be no returns for buying the wrong item. I'm a top rated seller with 100% feedback and I do what I can to help people and its frustrating to be paying a couple hundred extra a month in fees for something that seems to be out of my control because buyers miss-categorized the return. Adding these each time has saved me many times when buyers have tried to get me to accept a return. Buyers may not misuse our returns processes such as requesting a return and then sending a different item back. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. So, one item that we remembered have sent back (fortunately it was only from Canada), we had to request (all of these were steps from eBay reps) a quote from buyer for return shipping. Carefully check the returned item before issuing a refund. Refund the buyer and get the item back. Were not perfect and we can make mistakes. eBay Business Equipment Purchase Protection.