When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. Viagogo has a consumer rating of 1.27 stars from 1,776 reviews indicating that most customers are generally dissatisfied with their purchases. The Australian Competition and Consumer Commission (ACCC) took Viagogo to court over its practices when reselling tickets for entertainment, music and live sport events. From 1 May 2017 to 26 June 2017, Viagogos website attracted consumers by advertising a headline price which did not specify a total price for tickets. Customer offered $500 to take down negative Google review. Try to get in touch with the reseller for a refund. The caretaker period for the NSW Election commenced on 3 March 2023. All transactions are monitored to ensure that sellers deliver through registered couriers such as UPS. To be eligible for a VAC refund your application needs to have been finalised. This website is using a security service to protect itself from online attacks. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Customer Support Sign in with the email address you used to place your order or create your listing Email Address show password or Log In with Facebook Help signing in If you can't remember the email you used, checked out as a guest or have forgotten your password, we can help! Fair Trading minister Eleni Petinos said consumers have lodged 510 complaints since June 2018, with claims of "tickets being sold at hugely inflated prices". Get the latest product reviews, money-saving tips and more. 4. As of Wednesday, prices for seats in Reserve A seating cost $226 each plus a GST and booking fee of $80. Also, buyers only pay once they have been to the event and had no issues. 2.9 Seller's Confirmation Obligation. ACCC Chair Rod Sims said: Viagogos business practices were unacceptable. 6.10 Notices. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Hello has anyone had a successful outcome from viagogo through paypal. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. These will not be refunded to you just because your application, nomination or sponsorship was refused or unsuccessful. Viagogo's terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. All sales and bids are final. ACCC has fined ticket reseller Viagogo $7m for misleading Australian consumers by charging significantly more than its advertised price for popular events such as the Ashes and the musical, The Book of Mormon. 6.9 Change or Suspension of Site. Less than six months after being removed from Google, Viagogo has recently been let back on the world-striding search engine, and it's almost certainly paying a hefty sum to achieve its impressive search rankings. This Agreement shall be governed by and interpreted in accordance with the Swiss laws. 6.8 All Sales are Final. Business News Live Business FanFair publishes a guide for getting a refund from Viagogo By Chris Cooke | Published on Monday 7 August 2017. Additional information can be found in our FAQs and on the ticket details pages. ), And although the price was shown in Australian dollars during the first two steps, on the final screen with the final price we were informed: "This is an approximate conversion. My event is cancelled or postponed - What do I do? 2.8 Notification. ", Viagogo now says on its landing pages: "We're the world's largest secondary marketplace for tickets to live events. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. You pay a visa application charge (VAC), sponsorship/nomination fee or citizenship application fee so we can assess your application. Send the completed form to the office processing your application. If you need to buy second-hand, know the risks. Viagogo's business model In 2020, Viagogo were fined $7 million in a court case brought on by the ACCC. For copies of recently issued ministerial press releases or information on the election policies of any political party as they relate to this department/agency or its portfolio area, please go directly to the website of the relevant political party. Yes! We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. Viagogo may have toned down its pressure selling tactics, but it hasn't exactly changed its ways. 7.1 Ownership of Intellectual Property. Fisher and Russo also discuss the National Football League's handling of governance matters surrounding the life-threatening, on-field injury of Buffalo Bills safety Damar Hamlin, ownership changes within Candy Digital, Cristiano Ronaldo's historic signing . In certain circumstances the payer of a VAC for a Partner visa may be able to receive a refund. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. The court also outlined that it saw the penalty as a warning to other companies in the sector that they were subject to Australian Consumer Law. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. In a statement from the ACCC, several examples were listed where Viagogo would advertise a certain price, only for the final price to be significantly higher. (We were shopping for tickets in section 123. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. 2.4 Listing. If the re-seller is refusing to refund, contact your bank and ask how to file a dispute against the charge made on your card. Google Australia told us it let Viagogo back on because the reseller has cleaned up its act and is no longer engaging in the sort of trickery that the Federal Court found unacceptable. "The misrepresentations were on an industrial scale for the relevant period," Justice Burley said. $707 for four tickets to The Wiggles when the face value of the tickets was $43.70 each, or $174.80 for four. 6.4 Release. Explain the situation to them saying what you have received, and have them reach out to the seller to confirm you received the correct tickets. It was founded in 2006 by Eric Baker, the co-founder of StubHub.. Viagogo is backed by venture capital investment firm Index Ventures as well as Brent Hoberman, the co-founder and former CEO of lastminute.com, and Jacob . Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. Otherwise, avoid!!! There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Also, if the name of the band or performers appears in a black box on that same website, followed by the word tickets, do not buy. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. NSW Fair Trading previously issued a public warning against Viagogo in August 2017. "My wife was searching online for Elton John tickets as a gift for my parents and the first result that came up was Viagogo," Glenn tells us. Safe ticket buying if you're going to a gig or sporting event. But when we recently shopped for tickets, we found Viagogo is still up to some of its old tricks. THEY ARE SCAMMER! Note that Your payment may be withheld if you violate this clause. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. 6.7 Third Party Information. We may investigate complaints and violations of our policies. Each refund request must be individually assessed under the relevant legal authority or administrative rules.. Tel: 020 31376080 customerserviceuk@viagogo.com You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre. When it comes to transactions between Australian-based consumers and off-shore businesses, I urge consumers to heed our warnings and refrain from doing business with companies such as Viagogo that refuse to comply with Australian law, Ms Petinos said. Viagogo does not pay sellers unt. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. 198.54.123.248 FILE A DISPUTE WITH YOUR BANK. name@example.com), NSW Fair Trading investigating Viagogo for unlawful behaviour, Customer offered $500 to take down negative Google review, Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo, CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians, In July 2019, the worlds predominant search engine banned Viagogo because of its shonky tactics, Viagogo is back on Google, but we have evidence that it shouldnt be, Our investigation found that Viagogo is continuing to pressure-sell and is still flouting Googles own rules, misleading consumers by claiming that tickets to certain events were scarce when, in fact, they were only scarce on the Viagogo platform and widely available elsewhere, misleadingly using the word "official" in its online advertisements. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. You may have to fill in a Dispute Claim Form. From the actions menu, select the 'Request Refund' option. They rush you and make their websites look just enough like they could be official ticket sellers. NSW Fair Trading investigating Viagogo for unlawful behaviour. This includes reports four tickets to . Contact Viagogo directly - raise a complaint & request a full refund. South Australia's Consumer . Answer (1 of 5): There are a couple of things you can try to do, but the first one would be to contact Viagogo directly. It would also add significant fees to the initial price, including a 27.6% booking fee, that were not disclosed until late in the booking process. 6.1 No Warranty. How do I find tickets I've already downloaded? According to the consumer group Which?, Viagogo's terms and conditions say . The switcheroo could mean a currency conversion fee from your bank. We often link to other websites, but we can't be responsible for their content. Since 2018, Google has required ticket reseller platforms to demonstrate they meet a number of requirements in order to place ads with us. Be the first to hear about special offers. Your IP: ASK FOR A REFUND FROM THE RESELLER. 2.1 Requirements. You will pay NT$9225. Why can't I see my order or sale in my account?
Recent complaints include cases of consumers paying: Ms Petinos said Viagogo refused to meet with NSW Fair Trading to discuss the matters in late 2021. viagogo charge three times the ticket price and then the tickets do not arrive and are not valid at the venue. 2.11 Ticket Fulfillment. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). If you fancy a viagogo event roulette then use this company. Further information can be found at
Please use caution when using the Site and remember that there are risks of dealing with people acting under false pretences. Viagogo, founded by American businessman Eric Baker in 2005, is being investigated by the Commerce Commission for alleged false and misleading representations, which could breach the Fair Trading Act. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. 1.2 Ticketing Exchange. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. In a statement, Viagogo said the platform had been "overhauled" since the court's initial decision. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. Unfortunately, postmarked entries after June 5 will not be accepted. A member who wants to buy a ticket first scans the viagogo database for tickets listed by Sellers that match the Buyer's desired tickets. We don't want anyone to have a nasty surprise, so if you have any questions or concerns about the validity of your tickets or the authorisation of your ticket seller, please contact us on 02 9318 8200 or email customerservice@opera.org.au. Ticket reseller Viagogo has been ordered to pay a penalty of $7m for misleading consumers. If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. Four, if you pay by credit card and the tickets turn out to be fake, you may be able to ask your credit card company for a chargeback (ie, a refund). Plaintiffs claim Viagogo is denying consumers refunds that arose because of the mass event cancellations stemming from the Covid-19 pandemic. However, Moody's Investors Service reported yesterday that Baker's . I would like to get my money back and Viagogo will still have a chance to sell those tickets, as the event is in 8 . When We receive an offer by bank transfer, We will check to see if the bank account is valid. Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. Viagogo promises that all tickets sold will arrive on time for the event and they will resolve any issues. The ACCC has also advised consumers to steer clear of Viagogo. Minister for Fair Trading Eleni Petinos said the public warning comes as NSW Fair Trading alleges Viagogo has breached the Fair Trading Act (1987) and Australian Consumer Law (ACL). The Department of Home Affairs acknowledges the Traditional Custodians of Country throughout Australia and their continuing connection to land, sea and community. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. Nothing in this Agreement is intended to confer benefits, rights or remedies unto any person or entity other than the parties hereto and their successors and permitted assigns. You are on a Viagogo website. After much argument and many emails, they finally agreed to pay me for the tickets, though it took about six weeks and more emails to get the payment processed and the money returned. It broke the law by claiming it was the official ticket seller to particular events and that certain tickets were about to sell out. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Tickets may be substituted with comparable or better seat locations without the Buyers approval. Instead, try searching for the official website of the band or venue. Read more:
They may do that if you make a fraudulent claim. We pay our respects to all Aboriginal and Torres Strait Islander peoples, their cultures and to their elders past, present and emerging. In imposing the hefty penalty, justice Stephen Barley said the companys conduct demonstrated a level of deliberateness, describing one category of representations as having been made on an industrial scale. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. To post a ticket for sale on viagogo You must first register with the Site. Under no circumstances is viagogo liable for any additional costs You incur if you purchase tickets from a third party for tickets you were unable to purchase on viagogo. Performance & security by Cloudflare. 6.2 Waiver of Consequential Damages; Liability Limit. 5.4 Making Adjustments. Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. Ticket-holders to postponed events will be able. Form 1424 - Refund request. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. To be a member of this Site, You must agree to accept the terms in this Agreement. 4.1 Double Posting and Removal of Tickets. you lose thetravel facility remaining on your previous visa when your RRV is granted. Tickets to the Book of Mormon musical were advertised at $135, but were actually sold for $177.45, including booking and handling fees. Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn).. 2.7 Payment Authorization. Two words showed something was wrong with the system, After centuries of Murdaugh rule in the Deep South, the family's power ends with a life sentence for murder, Flooding in southern Malaysia forces 40,000 people to flee homes, When Daniel picked up a dropped box on a busy road, he had no idea it would lead to the 'best present ever', Plans to redevelop 'eyesore' on prime riverside land fall apart as billionaires exit, Labor's pledge for mega koala park in south-west Sydney welcomed by conservation groups, Tom Sizemore, Saving Private Ryan actor, dies aged 61. VIAGOGO are nothing but THIEVING SCAMSTERS Date of experience: 08 November 2021 TR Trish 3 reviews AU 25 Jul 2021 Viagogo Platform for Scammers Accordingly, no ministerial press releases or related information issued by the Government from this date will be available on this website. Note that this is separate from any Tax viagogo is required to charge on its fees. The Google spokesperson says Viagogo is now "making clear that tickets subject to resale restrictions may not provide access to the event, ceasing advertising tickets for resale where resale is legitimately prohibited, and ceasing claiming that tickets are valid when organisers and event promoters find them invalid". The Court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. These are just a few of the many Viagogo horror stories we've documented in our ongoing investigation of the Switzerland-based reseller. Ticket listings are a representation of actual seat location. Once the Seller lists tickets for sale, the Buyer purchases these tickets, and the Seller has confirmed the sale, the Seller is responsible for completing the transaction with the exact tickets the Seller has listed. Viagogo misled thousands of consumers into buying tickets at inflated prices when they created a false sense of urgency by suggesting tickets were scarce and when they advertised tickets at a lower price by not including unavoidable fees.. She was told that up to 200 people had also been turned away due to fake tickets. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Adelaide woman Samantha Wells paid $388 for two seated tickets to Elton John's concert. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. How do I unsubscribe from your newsletter? The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). They often process refunds if requested. Hundreds of tennis fans who bought tickets on Viagogo were turned away from the Australian Open in 2017. Anyone who has dealt with Viagogo and is not satisfied with their interaction is encouraged to lodge a complaint with NSW Fair Tradingor on 13 32 20. In what appears to be an all-encompassing reach for self-exoneration, the Google spokesperson tells us "we are not the regulator of secondary ticketing". Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. "Viagogo argued that I couldn't get my money from the sale until after the event, and only if the new purchaser was able to enter successfully, even though I was not the original purchaser of the tickets and had never had them in my possession," Glenn told us. I'm Travelling - where and when will I receive my tickets? We may also first deduct any amount you owe us from any amount we owe you. 3.3 Laws and Regulations. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. Contact @viagogo over social media Set up a Twitter account. Mr Sims said many consumers were caught out by the "extraordinarily high" fees.
Editor, Marcus Herbert. Can I buy tickets that are personalised with someone else's name on them? It is headquartered in the United States and owned by StubHub Holdings. Anti-ticket-touting campaigners the FanFair Alliance . And while the caveat "on our site" has been appended to messages such as "less than 2% of total tickets currently available" and "123 sections have no remaining tickets", the message seems clear: you'd better hurry up and buy the tickets you've selected or you're not going to the event. the application was unnecessary at the time it was made. I understand the answer but I dont like it. Our findings are backed up by our sister organisation in New Zealand, Consumer NZ, which recently did a similar investigation and advises New Zealanders to avoid the site. In the ACCC's case, the spotlight was placed on Viagogo's use of the word "official" in its Google advertisements over two months in 2017, leading many customers to conclude it was an official seller rather than an online marketplace. If you buy through Viagogo your ticket could be fake and you could be getting ripped off. 2.15 Claims under the viagogo Guarantee. The authorization will remain on the Buyer's credit or debit card until the sale is completed or the order is cancelled. A new screen will display that allows you to begin your refund request. momentum in tennis physics. Viagogo, stylized by the company as viagogo, is a multinational ticket exchange and ticket resale brand. ", "I only became aware when looking at our credit card transactions $1500 for two tickets. Prices are set by sellers and may be below or above face value.". We care about accuracy. It didn't. Until recently, the final cost price of a ticket . viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world, and helps ticket sellers ranging from individuals with a spare ticket to large multinational event organizers reach a global audience. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional "failure to return fee" of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Received just 2 days before the concert transfered from someone via ticketmaster! That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. The ACCC enforces the Australian Consumer Law which applies to tickets as well as other consumer goods and services. You also agree not to separately contact the Buyer at any time for any reason.