No proof is requested. An on-time delivery for purposes of this paragraph means delivery prior to the actual start time of the performance, regardless of the performance start time previously posted by any party. Aisle Seats . Even as states around the country begin to reopen, it looks like it will take some time until things are totally back to normal in the entertainment industry. Your order is then sent to the seller for confirmation. All AMC Stubs AList member accounts have been automatically paused while our theatres remain closed, according to AMCs website. It happened to me only once, and I was satisfied with Vividseats customer service. Grounds Admission Pass/Grounds Pass. (the "Settlement Class" or "Settlement Class Members"). If you do nothing, your $62 deposit will roll over to next years festival, which ensures youll have a chance to buy a ticket for next year. Any request for payment of fees by Vivid Seats should be submitted by mail to the AAA along with the Demand for Arbitration, and Vivid Seats will make arrangements to pay all necessary fees directly to the AAA. Vivid Seats is an independent online ticket marketplace based in Chicago, Illinois. The tickets you purchased remain valid for the postponed event. Other than any denial of entry caused by health or capacity concerns relating to the COVID-19 pandemic, any other pandemic or epidemic, or any other health or safety concern, in the event that Vivid Seats determines that you were indeed denied entry, at no fault of your own, you will receive a full refund of the cost of the ticket including all fees and shipping charges, less possible restocking fees, as the sole remedy. Vivid Seats prohibits the use of its Marketplace, website, or mobile application for unlawful conduct. During that investigation, we will review the proof you submit and contact the seller. You will not seek a chargeback from a payment card issuer directly on legitimate charges, i.e., where our refusal to refund or credit a ticket purchase conformed to these posted sale terms. Selection of Arbitrator: The parties agree that there will be one arbitrator and that the process for appointing an arbitrator will be the following manner: The AAA shall send simultaneously to each party to the dispute an identical list of 10 names of persons chosen from the National Roster (unless the AAA decides that a different number is appropriate). Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? Further, the provision that has been deemed to be invalid or ineffective shall be enforced to the greatest extent permitted by law. If you need help with any problem,please contact us through this form. The hosts cancellation policy will apply as usual. YOU AND VIVID SEATS EACH WAIVE ANY RIGHT TO A JURY TRIAL AS WELL AS ANY RIGHT TO BRING CLAIMS IN OR OTHERWISE PARTICIPATE IN A CLASS, REPRESENTATIVE, OR CONSOLIDATED ACTION OR PROCEEDING, AS SET FORTH BELOW. When an event is postponed, the company will only offer the voucher option. TikToks Favorite Celebrity Couple Is Kim Kardashian and Michael Cera. Not like this, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. We provide users with legal assistance needed to, If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solution. She lost her engagement ring in a rental car. Based on the behavior of the company, people assume its a subsidiary of Ticketmaster. The service and delivery fees are added by Vivid Seats to the price of the tickets set by the seller. If any provision of these Sales Terms is held invalid or unenforceable under any circumstance, its application in any other circumstances and the remaining provisions shall not be affected. Confidentiality: Unless applicable law provides otherwise, the arbitration proceeding and all records pertaining to itincluding but not limited to any documents prepared or produced in connection with the arbitration proceeding, as well as the hearing and the arbitration awardwill be confidential and will not be disclosed to any third party, except as necessary to obtain court confirmation of the arbitration award. Will this be the busiest spring break ever? Heres how to spot it. In response to public outcry from Arizonans trying to get refunds for tickets to postponed events, Arizona Attorney General Mark . You agree not to use or permit anyone to use information provided through Vividseats.com for any unlawful or unauthorized purpose. and will not be eligible for a refund. The Vivid Seats Covid-19 Refund Settlement funds are to be used to refund customers who bought tickets for canceled events from Vivid Seats. Below you will find the full Sales Terms, which include but are not limited to, the specific items below that we are highlighting for you: Vivid Seats acts as a ticket marketplace. Those holding tickets for performances through June 7, 2020 will receive an email from their point of purchase with information regarding exchanges or refunds, the Broadway Leagues website reads. Informal Initial Dispute Mechanism: If either you or Vivid Seats intends to bring a claim against the other, that party must first send to the other, by certified mail, a completed Intent to Arbitrate Notice ("Intent Notice"). If you or another person using the ticket you purchased from Vivid Seats fails to abide by those rules and policies, you are responsible for all applicable fines and legal or other expenses associated therewith. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent bargained for allocations of risk and that the pricing and other terms and conditions of this agreement reflect such allocation of risk. For more information, see the settlement website. But why cant I get a refund? Note that if requests for cash payments exceed the settlement money available, the amounts paid will be proportionally reduced. If you received a coupon for 120 percent that expires in 12 months, dont worry! Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now. Each listing contains the event name, date, seat location, and price per ticket. You must notify Vivid Seats if you do not receive your tickets within 48 hours of the actual start time of the scheduled or rescheduled event. Vivid Seats does not guarantee the accuracy of any information provided by sellers on the Vivid Seats Marketplace. After SXSW was canceled this year, a blog posted on its site on March 12 says that ticket holders 2020 ticket to the festival could be used in 2021, 2022, or 2023, and 50 percent off the walk-up rate in an alternate year of your choosing between 2021 and 2023. This didnt sit well with some ticket holders. Himbergers case is about more than a company that tries to keep your money. Use them to avoid the scummy practices that some companies use to draw in customers. Now it wont refund my $3,606. GILFORD, N.H. . All ticket holders will receive emails with their options beginning May 1. Himberger planned to travel to Atlantic City in July 2020 for the show. By placing an order, you authorize Vivid Seats to charge your method of payment for the total order amount. VIVID SEATS DISCLAIMS, TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, ALL WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SITE, THE MATERIALS, AND ANY TICKETS OR SERVICE OBTAINED THROUGH THE SITE, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY WARRANTIES THAT MAY ARISE FROM COURSE OF DEALING OR USAGE OF TRADE. No. Warning Related to COVID-19 and Other Diseases or Illnesses. Its also about credit card disputes and when to use them. If you have a consumer problem,please contact our team at Elliott Advocacy through this form. If you want a refund, you can request it through your Burner Profile, according to the website, but Burning Man is urging ticket holders to donate to Burning Man Project to help keep staff and the Burning Man vision alive. DoNotPay Can Be Your Little Swiss Army App. He ordered three tickets from Vivid Seats but only got two, She canceled her Dave Chappelle and Joe Rogan tickets because of COVID. If the value of the relief sought is $10,000 or less, at your request, Vivid Seats will pay all filing, administrative and arbitrator fees associated with the arbitration. Newport Folk Festival has been canceled, but you have three options for what to do with your ticket, according to its website. Please contact the claims administrator if you have any questions. Not only would SXSW not offer a refund, the offer to use tickets for another year would expire April 30. Vivid Seats to pay $7.5m in refund settlement deal - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. By placing your order, you (i) acknowledge that sales are subject to our final sale terms, including the refund, postponement, and cancellation policies as stated throughout these terms; (ii) you acknowledge that Vivid Seats does not offer buyers remorse refunds; and (iii) you authorize Vivid Seats to charge your method of payment for the total amount, which includes the ticket price, service and delivery fees and any applicable taxes. Theres also a 100% Buyer Guarantee that looks oh-so-good. In most cases, the company will send you a notice via email after they confirm that an event has been canceled. Buyers may search Vividseats.com for a specific artist or team, event date or other search category. Exclusive jurisdiction for an arbitration hearing required under the AAA Consumer Arbitration Rules, if any, shall be in Chicago, Illinois. By submitting your email, you agree to our Terms and Privacy Policy and to receive email correspondence from us. If I opt for a refund, when will I receive it? We have been monitoring these unprecedented legal and public health developments, as their consequences cascade through the ticketing and events business, and are adapting to rapidly changing business circumstances on a daily basis. Please note: timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information.